Problem with the stats

edited January 2014 in iPad Apps
Hi Gregg,

I have sometimes serious problems with the stats. Yesterday i have had small problems with iBooks. To solve them, i shutted down my iPad 2 and after that started it again. When i then wanted to play the next game of Demons and thieves (Most popular solitair) i recognized, that the games i have played were gone and my winning percentage fell from 100% to 0.5%. The games i have already playes were signed with a red star and no game numbers also.
That's with all four Apps.

Where are my stats and is there chance to get them back? If so, how? What must i do?

Best wishes Markus :((

Comments

  • Member, Moderator, Beta Tester
    >Where are my stats and is there chance to get them back? If so, how? What must i do?

    Something seems to happening to corrupt your database files, but I have never been able to reproduce this problem on any of our devices in any of our iPad games, so I am at a loss about what could be happening.

    In theory, the database files should be backed up via iTunes and could be restored that way (though with the loss of any results since the last backup, obviously). However, I have not been on speaking terms with the latest versions of iTunes, so I am not sure how this would be accomplished.

    I am continuously testing all of our iPad games, attempting to reproduce your statistics issues (and one other rare bug), and I will see what I can figure out with iTunes. (Making iTunes like our devices again was never a priority until now. :) )

    Gregg :(|)
  • Member, Beta Tester
    Markus, I don't know if you heard that my computer was out of commission for a couple of days. So because of that I had to go to the local library to use their computer. While there I ran into a former co-worker who I hadn't seen in 8 years. She told me that her son was engaged to an Estonian woman who was absolutely GORGEOUS! Maybe after visiting Richard in Scotland, I'll have to make a side trip to Estonia so maybe I can get lucky like my friend's son...
  • Member, Beta Tester
    The best have gone. You have to be quick!
  • Member, Beta Tester
    Gregg, being back at home, all my stats came back.

    It appeared on my shorttrip to England. It happened as before once, so i thought...
    The only games who are missing are the games i have played after the problem occurs.

    Can you explain this to me?



    P.s.: i think it must have been a bad curse from Richard ( being so near to him ).
  • Member, Beta Tester
    Nah! You were too close to Westminster. The government there screws everything up. :)
  • Member, Beta Tester
    I didn't know you were in the government. :))
  • edited January 2014 Member, Beta Tester
    Yes. They put me in charge of cold air. They manage all of the hot air themselves. :))

    BTW, Was your trip a success?
  • Member, Beta Tester
    And i thought they have put you in charge of pub checking. =))

    BTW: that we will see in the next month. So far: places are now hurting, which haven't hurt before. (Just for information: that must be a good sign.)
  • Member, Beta Tester
    Sounds promising. We wish you good luck.
  • Member, Beta Tester
    Markus, that's the story of my life: too little, too late!
  • Member, Moderator, Beta Tester
    >Gregg, being back at home, all my stats came back.

    Good. :)

    >It appeared on my shorttrip to England. It happened as before once, so i thought...
    The only games who are missing are the games i have played after the problem occurs.

    >Can you explain this to me?


    Did you connect to iTunes after you returned? Perhaps it somehow determined that the database was corrupted and restored your old one.

    Honestly, NO, I cannot explain this to you (but I am happy that it is working again).
  • Member, Beta Tester
    >Can you explain this to me?<

    I'll try: After the stats have gone, i played some games in Demons and thieves (#1341 and #1342). The stats showed them as winners while i was in England and all the other games (#1 to #1340) with the red star (i can send you a picture how the stats look like if you want (sometimes there is also simply nothing)).

    Back in Estonia the stats have been back (without being in iTunes BUT i can not remember, if i have turned on my iMac before i recognized it, that they are back, or not :( ). I hadn't need to connect the iPad with itunes.

    Any more questions?
  • Member, Beta Tester
    "but I am happy that it is working again"

    Me too.
  • Member, Beta Tester
    Hi Gregg,

    i have problem with the stats again. I have played Free Fan an just won the next, and then the app stopped. I had to restart the Computer and after that, it showed something interesting. He showed, that i have made 52 points, but have lost it. And more crazy is, that next i have opened PGSME Free Fan was put down to game #1 in climb mode. Any suggestions? Where can i find the stats on my Mac? Maybe i can change it with an Time Capsule file. Or any other idea? Thank's for some help.

    Markus
Sign In or Register to comment.